Refund policy

Because many of our items are custom-made, all personalized and made-to-order sales are final. We do not offer refunds or exchanges on personalized or made-to-order items.

Please double-check all customization details—including names, colors, sizes, and design requests—before completing your order. GiftsLabLV is not responsible for errors in customization details provided by the customer.

Damaged or Incorrect Orders

If your item arrives damaged, defective, or there is an issue with your order, please contact us within 48 hours of delivery with photos of the item and packaging. We will review the issue and work with you to determine an appropriate solution.

Non-Custom Items

Non-custom, ready-to-ship items may be eligible for a return request within 7 days of delivery, provided the item is unused and in its original condition. Return shipping costs are the responsibility of the customer.

Processing Time

Custom orders require 7–14 business days for processing before shipping. Processing time is separate from shipping transit time.

If you have questions about your order or our return policy, please contact us and we'll be happy to help.